JKR has set a good example for MPS

 

A bouquet for JKR, LLM, PLUS and others who were involved

I received two Whatsapp messages from two different people in Jabatan Kerja Raya (JKR), one from a senior person in JKR and the other from his personal assistant. (Names withheld to protect their privacy, but I have sent my bouquet to the person).

        The invitation was to attend a meeting together with PLUS, Highway Authority and JIR over a letter that I wrote regarding the bottleneck at NKVE toll exit at Sungai Buloh. The traffic light apparently does not help, especially during peak hours when vehicles from five or even six lanes merge into a two-lane bridge. 

        Of course, I could not make it but I was happy to provide my observations to help the authorities to improve the traffic during peak hours. I have to add, I hardly use this road, but if the problem is solved, it would of course, bring smiles to many Malaysians. 

 Within a Week

        Within just one week, I did not receive the kind of letters one would expect from the local councils. Or, should I say more specifically MPS, to be fair to other local councils that are more conscientious? 

        I shall reproduce the response I received via email which tells me what can be done immediately has already being implemented, and what will be done so that I can enquire further, if it is not done. Often, it is for us to understand why something is not done as planned -- to see if there are other better solutions. 

        Although the letter was sent to JKR, since the complaint was under the Highway Authority (LLM), I was not even pushed around or having to write to LLM. Instead, LLM took the trouble to respond. Bravo, guys! 

        This reminds me of a number of articles I wrote about TNB in the past during the late Tan Sri Ani Arope's era, which showed complaints turned into PR victory for them. Many years later, I managed to meet him for the first time as I had heard so much about him.

        Sometimes, complaints by the people did not even have to be highlighted in the papers, because TNB had solved the problem. Just to praise them, I took the trouble to write a short article, "A bouquet for TNB." 

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        Here it goes: 

        2.        Terlebih dahulu Lembaga Lebuhraya Malaysia mengucapkan terima kasih di atas keperihatian tuan/puan berhubung aduan di atas.  Bersama-sama ini disertakan maklumbalas/jawapan kepada aduan tuan/puan.

3.        Untuk makluman tuan, berikut adalah maklum balas daripada pihak PLUS. Pada 20 Sep 2022 pihak PLUS telah mengubah sela masa lampu trafik (untuk arah Plaza tol ke Sierramas & Kepong) daripada 120 saat kepada 170 saat. Pemantauan sehingga kini, ia membantu menyuraikan trafik daripada plaza tol dengan lebih baik. Untuk lampu trafik daripada arah Sg Buloh ke plaza tol & Sierramas ke plaza tol, sela masa yang ditetapkan adalah 60 saat. Selain itu, mesyuarat koordinasi tentang isu ini telah dijalankan di LLM PWT pada 21 Sep 2022 (3 ptg). Dengan kehadiran LLM PWT, Pihak PLUS, dan juga team JKR (removed for confidentiality). Di antara penambahbaikan yang dicadangkan semasa mesyuarat adalah:

1. Mengubah sela masa lampu trafik - telah dilakukan.

2. Menutup median opening di plaza tol Sg. Buloh.

3. Membuat laluan free flow di persimpangan lampu trafik (untuk arah drpd Sg. Buloh ke Plaza tol).

4. Mencadangkan kenderaan berat melalui plaza tol Hospital Sg Buloh.

4.        Sekiranya tuan/puan mempunyai sebarang pertanyaan sila emel kepada aduan@llm.gov.my.

Sekian.

"BERKHIDMAT UNTUK NEGARA"

Saya yang menjalankan amanah,

Unit Perhubungan Awam,
Bahagian Sumber Manusia Dan Korporat
b.p  Ketua Pengarah
Lembaga Lebuhraya Malaysia.

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        What a contrast to the kind of responses that we receive from MPS with the standard answers similar to this: 

--- "Penyisatan akan dilakukan." (thereafter, no more news)

--- "tidak ada bajet untuk tahun ini" (by next year, nothing happens, too!)

--- "tindakan sudah diambil" (but nothing happens on the ground) 

        And, of course, one of my unhappiness with MPS is the response they gave me recently.